What is the Role of PR in Crisis Management?

As experts who specialize in creating and maintaining reputations, public relations professionals are often called upon to support a company when disaster strikes. PR specialists know how to change public perception with the right words and marketing campaigns. They also know that aligning their clients with the right strategies can help to alleviate many issues that come with a public crisis.

Disaster management is probably one of the best-known roles of any PR company, but many organizations still don’t understand what this job entails. There’s more to handling a crisis than responding to angry customers and sweeping negative comments under the rug.

1. Offering Advice and Guidance

For instance, a PR professional might let an executive know which audiences they should address first when making a public announcement, which terms they should avoid using, and how they should consider getting their message out to the right people.

2. Handling Press and Media Attention

On the other hand, a PR professional might take over making statements on the behalf of the business entirely, while simultaneously scheduling meetings and interviews with the right press to ensure that the company comes off in the best possible light. All the while, a PR expert dealing with crisis management will be offering insights on how a brand can maintain the loyalty of their customers, shareholders, and investors.

3. Ongoing Support after an Incident

A PR expert will also set up important press releases and interviews to help take the majority of the public attention away from the incident that happened and assist the company in getting back to “business as usual”. Some PR professionals can even put plans in place that give their clients a strategy to fall back on if a similar incident or issue ever happens again.

Ronn Torossian is the CEO and Founder of 5W Public Relations.

Ronn Torossian is CEO & Founder of 5WPR & one of America’s most notable PR executives. He is the Author of best-selling PR book, “For Immediate Release.“

Ronn Torossian is CEO & Founder of 5WPR & one of America’s most notable PR executives. He is the Author of best-selling PR book, “For Immediate Release.“